Leadership

Asha Sharma, the Non Gamer CEO, Is Racing to Turn Around Microsoft's Xbox Business

Asha Sharma, who became Xbox's CEO in February 2026 despite coming from outside the gaming industry, is cutting thousands of jobs, reworking Game Pass, and centralizing franchise strategy to turn around a console business losing ground to the PlayStation 5.

By Chen LiPublished 3 min read
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Asha Sharma looking upward in a dark polo shirt against a colorful blurred background
Asha Sharma looking upward in a dark polo shirt against a colorful blurred background · Source: Meron Menghistab for Fortune

Asha Sharma, 38, became CEO of Xbox in February 2026 under Microsoft chief executive Satya Nadella, despite coming from outside the gaming world. A mother of three who grew up in Racine, Wisconsin, Sharma had most recently led Microsoft's AI Foundry platform and worked on GitHub Copilot, and before that spent time as vice president of product at Meta and chief operating officer at Instacart, where she helped guide the company toward its IPO. She started her career in Microsoft's marketing department, holds a business degree from the University of Minnesota, and has a second degree black belt in tae kwon do. Former Microsoft executive Eric Boyd, who brought her back to the company in 2024, has described her willingness to confront underperformance directly and her knack for spotting problems in industries she does not know well.

The turnaround she inherited is a steep one. Xbox's current generation consoles have sold just over a third as many units as Sony's PlayStation 5, and the division's profit margin sits at roughly 3%, a fraction of what rivals post. Xbox remains Microsoft's third largest business by revenue following the $69 billion Activision Blizzard acquisition in 2023, but past strategy missteps, including a Game Pass subscription that cannibalized sales of premium titles and not enough investment in exclusive console games, left the business underperforming.

Sharma's response has been to restructure aggressively. She has cut 1,868 jobs so far as part of a plan to eliminate 3,200 positions within a year, with more cuts planned for November and January, and has flattened layers of management. In April 2026 she renamed the division from Microsoft Gaming back to Xbox. On the product side, she is pushing a next generation handheld device, internally called Project Helix and expected to carry a price somewhere between $1,200 and $1,800, targeted for the 2027 holiday season, ahead of a new console planned for the 2028 holidays. Game Pass itself is being reworked into an a la carte structure with tiers and add ons for console only titles, cloud gaming, and multiplayer, rather than one flat bundle.

On the content side, Sharma has created a new unit to centralize franchise strategy across the business, modeled loosely on how Disney manages Marvel, with Minecraft, Halo, and Gears of War as its priority franchises. Gears of War: E Day launched October 6, and a reimagined World of Warcraft: Forever was announced at BlizzCon. Game studios are now expected to bring commercially viable business cases rather than receive open ended funding, and the team is also working with designer Hideo Kojima on a stealth game called Physint.

Inside Microsoft, some staff reportedly believe Xbox is still being positioned for a possible sale, spinoff, or outside investment, pointing to past reporting on spinoff discussions and an internal presentation that explored those scenarios. Microsoft executive Judson Althoff has pushed back on that read directly, saying Sharma is one of the company's best leaders and that Microsoft would not have put her in charge of a business it intended to sell. Sharma has said she expects the financial picture to start improving in fiscal 2027, and has summed up her approach to the job simply: being curious matters more to her than being confident.

Tags

  • Microsoft
  • Xbox
  • Gaming
  • Leadership

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